Bill.com, the leading digital business payments company, today announced Miguel Lopez as the company’s Senior Vice President of Customer Success. In this position, Lopez will ensure both new and existing customers get the most out of Bill.com by delivering an effective melding of human support and advanced customer service technology.
Over the course of his 18-year career, Lopez has led the growth and development of customer care organizations across industries including consumer banking, digital marketing, media and internet services, with a concentration on building teams to benefit SMBs. Lopez held several leadership roles at GoDaddy. Vice President of Customer Care Center was the most recent, where he was responsible for technical support and overall customer care and led a team of more than 2,000 employees. Just prior to Bill.com, Lopez was Senior Vice President of Client Services at Yotpo, a user-generated content marketing platform, where he was instrumental in scaling the company in the U.S. and Israel. He also held leadership roles at G/O Digital and Bank of America in customer success and customer marketing, respectively.